No one wants to be a victim of fraud. Unfortunately, criminal scammers are continuously evolving their tactics and technology to find new ways to commit fraud. Recently, we’ve been getting reports from our members at Canopy Credit Union that scammers have been targeting some of them by spoofing Canopy’s main phone number and pretending to be representatives of Canopy. These scammers are taking advantage of the trust our members have when they see our phone number flash on their caller IDs, with no way to tell that it’s a fake number. The scammers are using information they’ve gleaned about the members they are contacting, which can include names, addresses and other details, in order to convince the members to give them additional sensitive data, such as login information, account numbers, social security numbers, or card numbers.
Your Security is Our Top Priority
Canopy takes all security risks seriously and treats all threats with the highest priority. We want our members to know that we will never ask for personal details over the phone or through e-mail communications. If someone reaches out to you and requests information that feels suspicious, such as your account password, social security number, credit or debit card details, or accounts numbers, hang up immediately. Reach out to us afterwards with a phone call to 509.328.2900 or through the secure online chat at canopycu.com. Actual representatives from Canopy will never ask you for this kind of information over the phone.
How to Tell if It's Really Us
When a representative from Canopy is legitimately reaches out to a member because of a suspicious transaction alert, we provide you with the exact merchant the transaction was charged from, the date the purchase took place, and amount of the transaction in question. If it turns out that the transaction is the result of fraud, we will ask if the address we have on file for you is the correct one to send a new card out to, and we will state the address in full, checking with you only if it needs to be updated.
As always, if a member does not feel comfortable communicating over the phone, we applaud them for being cautious. With so many scammers learning more and more about everyone through data breaches on the dark web, it is always better to be safe than sorry. If for any reason you feel unsure about a phone call that appears to be from Canopy, hang up and call us back or come into a branch to speak with a member of our team in person.
Fraudsters Use your information to Sound Legitimate
To make themselves sound more legitimate, fraudsters are giving fake case numbers, names, and asking members to call them back on a different line than Canopy’s. If you receive a voicemail message asking you to call back on a number that is not Canopy’s main phone line of 509.328.2900, treat it with suspicion and call us directly instead.
To minimize the chances of becoming a target for fraudsters, it’s important that you are diligent about where and how often you share sensitive information on the web. Fraudsters work full time obtaining as much information about their targets as they can before reaching out to them. They look for addresses, family tree information, search through social media, and gather data from the dark web released in data breaches. When they have a list of targets, they research which financial institutions their targets may belong to and reach out to them, pretending to be from one of their trusted banks or credit unions.
What You Can Do to Protect Yourself
One of the best things members can do to protect their sensitive data is sign up for a service that scans for their information on the dark web and will alert them to take action when it’s found. At Canopy we offer this service through Norton LifeLock for free when our members obtain one of our credit cards, but even then, members need to be wary of scammers impersonating Norton as well.
Canopy is always striving to provide the highest level of security possible for our members. Even so, it’s vital that our members remain vigilant and alert regarding any suspicious callers or e-mailers requesting any specific information about accounts or personal identity. If you have any questions or concerns regarding the security of any of your accounts or information at Canopy, please feel free to reach out to us by phone, chat, or by stopping into to any of our branches.